![]() But from a UX perspective it’s a painful reminder that despite the buzz and popularity of “UX” in recent years, basic understanding of usability is often still lacking. Since one form follows the guideline, it seems likely that the poor design of the other version is just accidental.Īs a taxpayer, it’s comforting to think that my government agency isn’t deliberately using bad design to avoid hearing my comments. I’ve recently concluded that the design of this form was not intentionally bad, because the TSA actually has a second complaint form that correctly uses a single Submit button below the form. ![]() To add insult to injury, the Clear Form button is positioned closer to the input fields than the Preview button, thus making it even more likely that people will hit it by mistake (and violating the additional guideline of proximity between objects and their primary actions ). ![]() TSA’s web form includes a Clear Form button, which violates usability guidelines dating back more than 15 years.
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